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One way that recipient email servers attempt to identify SPAM messages is by performing an SPF record check which attempts to verify that the mail server which sent a given message is authorized to send email for the sending domain. If your domain’s SPF record is not configured to authorize the mail servers used by the GrowthZone or ChamberMaster/MemberZone platform it can result in messages sent through our software being rejected or placed in your intended recipients’ SPAM folders.
An SPF record is part of your domain’s DNS zone file and is best created or updated by your web host or IT company. Using GoDaddy as an example, here is how to add an SPF record.
If you are using the GrowthZone database, (match the database of the image below) records to add are found here.
If you are using the ChamberMaster/MemberZone database, (match the database of the image below) records to add are found here.
Note that an SPF record should account for all services that your organization uses to send email – e.g. your main email host, your website, Mailchimp or Constant Contact, GrowthZone, and ChamberMaster/MemberZone.
Please let us know if you have any questions or need assistance getting your SPF record configured properly. Or Web Support will be glad to assist or add the record for you if given correct DNS access.